SCA Policy and Terms

The SCA Policy and Terms was updated on March 01, 2018.

About Us

SCA was born of a desire to change the way aviation products and services are currently sold. SCA is an online marketplace where any party interested in Aviation, including Manufacturers, Distributors, Repair Stations, and Aircraft Owners and Operators may buy and sell aviation related products and services directly to each other. The overwhelming desire is to streamline the aviation buying process and bring it in line with current online shopping trends seen around the world and across different markets and industries. SCA strives to offer excellent appeal, to both buyers and sellers, by being simple and cost effective, as well as, offering a wide array of products and services. Create an account or login to SCA. Sign in to become an SCA seller.

What We Stand For

Customer Satisfaction - At SCA we will never give you the "hard sell", or try to convince you to purchase something you don't need. We value your patronage and always aim to provide a great shopping experience. We are waiting to serve you.

Superior Value

SCA always offers great prices around the clock, every day by facilitating sales transactions in between aviation interested parties. The extensive aviation businesses and interested parties that gather at SCA allow us to offer a great variety of products and make deals that translate to exceptional savings for all parties.

Wide Product Selection

SCA aims to link as many Aviation buyers and sellers as possible who together stock many manufacturers' full product lines, from highly popular manufacturers to hard-to-find accessories. Help us make SCA even better by signing up to become an SCA seller.

Shipping Options

SCA offers a combination of shipping carriers to ensure the safest, quickest and least costly delivery options of your orders with online package tracking. Delivery is not available to PO Boxes. Items in-stock at SCA sellers usually arrive within 1-7 business days, depending on your location. Your shopping cart will display an estimated delivery date and shipping cost for ease of reference; however, prices may not reflect costs for hazardous material shipping fees, oversized freight charges and other unforeseen freight related charges.

Free Freight

Some products and order amounts may qualify for free freight. Free freight is only offered on qualified orders shipped within the contiguous 48 States shipped by Ground or truck service depending on the product.

Shipping Days

Orders may be placed any time, day or night, at SCA. Shipments are generally prepared and shipped only during weekday business hours, excluding holidays. SCA displays expected Delivery dates on your cart during checkout. These dates are based on carrier shipping practices, destination and the items you order. Expected delivery dates are estimates only and no guarantee of delivery time is made. Orders may be delayed due to quality control verification protocols, document preparation, weather, or the time of order placement. Items not in stock or special orders, including repair and overhaul services, cannot be held to expected delivery dates. Orders may be delivered in separate shipments.

Order Status

To check the status of an order log in and visit the Account page.Your items may be grouped into multiple packages and will show updated tracking information as it becomes available. Orders without tracking information may include items such as special orders, repair and overhaul services, or back orders which require more time to process. If SCA emails you a tracking number during the day, the information may not post to the carrier's website until that evening. You may also track your order on SCA by login in and clicking on the tracking link. Orders are generally prepared and packaged Monday through Friday; however, sometimes a seller may pack orders on weekends or legal holidays; these orders usually do not ship until the following business day. If you receive an email on a weekend or legal holiday indicating that your order has shipped, please be aware that your order will ship the next business day. Business days are defined as Monday through Friday, except holidays.

Not in Stock, Special Order, Repair/Overhaul Services

Some items for sale at SCA are not regularly stocked. Availability of these items will show as Not in stock, Special Order or Repair/Overhaul Services. These orders are considered custom or special orders. These items may not be returnable (unless defective) once an order is placed so be sure to check prior to ordering. You may be able to cancel the special order prior to being shipped by contacting SCA Customer Service through our Contact us page; however, some charges may still be incurred. Delivery times for these items are the best estimated delivery times SCA has based on standard deliveries from the suppliers involved. Delivery times cannot be guaranteed for these items. Not in Stock, Special Order, Repair/Overhaul Services will be billed when the order is placed online even though they may not be ready for shipping for days or weeks. Please be sure you understand these items are being custom ordered at your request. Not in Stock, Special Order, Repair/Overhaul Services will ship out as they arrive at SCA's warehouse or at one of our resellers as they arrive and in the manner that was selected when the order was first placed though SCA. If an order you placed on SCA does not appear on your account, please contact us with your order number so we may verify the order has been correctly placed for you.

Easy 30-Day Return Policy

SCA wants you to get the perfect product for your aircraft or project and be happy with your purchase. We realize that you may order something that turns out to be not what you needed or wanted; if a product needs to be returned, SCA will strive to make that process easy for you. Use the information on this page for help with returns and cancellations on orders placed with SCA. Any item purchased on SCA (excluding special order and repair/overhaul services) can be returned up to 30 days after receipt of the product. Please comply with all SCA return conditions. If all conditions are not met, SCA reserves the right to refuse the return or charge a minimum 15% restocking fee. All products must be returned in 'AS SOLD' condition - which requires the product to be unused, uninstalled, in its original unaltered box and must include all packing material, Original Documentations and Certs, blank warranty cards, manuals and accessories and to be in 100% resalable condition (unless product is deemed defective). SCA can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at SCA discretion for the same product or equivalent product. Returns are done online by logging into your SCA account. We are here to provide you with the best possible customer service experience, so please Contact us for any questions about completing the return process.

Refunds

Returns are inspected at one of SCA Sellers warehouses upon receipt. Credit will be given for items we determine have not been installed or used in any way (except in case of defect). We will issue a refund for qualifying returned merchandise within 30 days of receipt. We will issue credit for special order returns that are deemed defective only.

Damaged orders

Please inspect all shipments prior to signing for delivery. Customers are responsible for damaged products if approval signature is received. Our customer service team will help you if your shipment appears to be damaged. Please refuse delivery of damaged material and notify our customer service department immediately through our Contact us page. Please do not sign for the material. Claims for common carrier deliveries that are signed for without damage noted by the customer must be filed by the customer directly with the common carrier. Customer Support will work to resolve concealed damage shipments on USPS, UPS or FedEx deliveries that are reported within 48 hours and will file a claim on behalf of the customer.

Cancellation policy

You may cancel regular inventory items you ordered for any reason and receive a full refund prior to your order being shipped. Most orders are shipped the same day they are received. You can check the status of your order online in your account page to see if the order can be cancelled for a full refund. Once an item is shipped the terms of our Returns policy will take effect.

Alternate/ Superseded Part Numbers and Alternative Products

Although great effort has been made to ensure the accuracy and completeness of the Alternate, Cross Reference, Supercedure or PMA replacement parts suggested by SCA, responsibility for aircraft airworthiness including the installation of approved replacement parts lies with the aircraft owner/operator. Please refer to FAA approved data or engine/airframe/propeller manufacturers parts listing for final determination of article approval. We would like your help so we can serve the industry better! If you find errors or omissions in this data, please submit them to SCA at web@SCA.

Part Number Application Listings

Although great effort has been made to ensure the accuracy and completeness of the Installation Eligibility charts, Application Listings and other reference material used and suggested by SCA, responsibility for aircraft airworthiness including the installation of approved replacement parts lies with the aircraft owner/operator. Please refer to FAA approved data or engine/airframe/propeller manufacturers parts listing for final determination of article approval. We would like your help so we can serve the industry better! If you find errors or omissions in this data, please submit them to SCA at contact@SCA.

Warranty

SCA acts solely as a venue for buyers and sellers of Aviation products to sell products and services to each other or as a Distributor or Supplier of Aviation Products. All warranties expressed or implied on this website are provided by the manufacturers of the Products or the Certified Repair Stations that overhauled or repaired products sold through SCA. Buyers on SCA agree to hold SCA responsible only for the repair or replacement of the purchased products; Furthermore, Buyers at SCA agree not to hold SCA liable for any loss, damage, injury, cost of repair or related damages of any kind in connection with the sale, use or repair of any products purchased through SCA.